PalCont Support
Briefly describe what happened, indicate the date, application version and section. To make a complaint, please attach a link, PalCont ID, message ID or other information allowing you to find the material.
Do not send passwords, confirmation codes, full bank card details or unnecessary personal data. Correspondence is not applied to diagnostics without a separate user action.
Recover access
If you have forgotten your password, open account recovery on the sign-in screen in the PalCont app. Enter your PalCont ID and the verified email address or phone number already linked to your account. The app shows the available verification methods.
If you forgot your PalCont ID, check it in your profile on the device where you are already logged in. If you cannot log in anywhere, contact support. You do not need to provide your password or verification codes.
Password recovery is done in the app. After changing the password, you can log in on the website again.
Download PalContComplaint about material
In the app, hold a message or open the account menu and select "Report." The status of the complaint is available in Settings → Complaints and resolutions. If the built-in mechanism is not available, please write to the support address.
Request for personal data
Indicate PalCont ID, the nature of the request and a confirmed contact. You can request processing information, correction, blocking, deletion or withdrawal of consent. To protect your account, we will ask you to securely verify your identity.
Export your data: Settings → Data and storage → Export account data. Delete your account: Settings → Profile settings → Delete account.
Appeals are considered on their merits within the period established by the applicable law. PalCont support works in Russian and English. Messages in other languages may take longer to translate.